Shipping policy

Thank you for shopping with Rada Deux Son LLC. This Shipping Policy explains how orders placed through www.radadeuxson.org are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, product launches, promotional events, or holidays, processing may take slightly longer. Customers will be notified if an unusual delay affects their order.

Shipping Destinations

Rada Deux Son LLC currently ships to addresses within the United States.

We do not ship to countries or locations that are unavailable during checkout.

Estimated Delivery Times

After an order has been processed and shipped, estimated delivery within the United States is generally:

Standard Shipping: 3–7 business days
Expedited Shipping: Delivery time displayed at checkout, when available

These delivery estimates begin after the order has been processed. Delivery dates are estimates and are not guaranteed.

Unexpected delays may occur because of severe weather, carrier disruptions, holidays, incorrect address information, or circumstances outside our control.

Shipping Charges

Shipping charges, when applicable, are calculated and clearly displayed at checkout before payment is completed.

Any free-shipping promotion will be subject to the terms displayed on the website at the time of purchase.

Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing a tracking number after the order has been shipped.

Please allow up to 48 hours for tracking information to update after receiving the shipping confirmation.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping address carefully before completing checkout. Rada Deux Son LLC is not responsible for delivery delays, returned packages, or lost orders resulting from an incorrect or incomplete address submitted by the customer.

To request an address correction, contact us immediately at velton@radadeuxson.org. Address changes cannot be guaranteed after an order has entered processing or has already shipped.

Lost, Delayed, or Stolen Packages

If tracking shows that a package is delayed, please allow the carrier additional time to complete delivery.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier for additional delivery information.
Contact us at velton@radadeuxson.org if further assistance is needed.

Rada Deux Son LLC will review shipping concerns individually. We are not responsible for packages stolen after the carrier confirms successful delivery, but we will make reasonable efforts to help the customer communicate with the carrier.

Damaged or Incorrect Orders

If an item arrives damaged or if you receive the wrong product, contact us within 7 days of delivery at velton@radadeuxson.org.

Please include:

Your full name
Order number
A description of the issue
Clear photographs of the item and packaging

We will review the request and provide further instructions.

Digital Products

Digital products, downloadable guides, and electronically delivered materials do not require physical shipping.

After payment is confirmed, digital products are delivered electronically through the method described on the product page, order confirmation page, or confirmation email.

Shipping Delays and Order Cancellation

We make reasonable efforts to ship every physical order within the timeframe stated in this policy or on the applicable product page.

If we cannot ship an order within the promised timeframe, we may contact the customer with a revised shipping estimate and available options, including cancellation and a refund when required. Federal rules generally require online sellers to have a reasonable basis for advertised shipping times and to obtain consent to a delay or issue a refund when an order cannot ship as promised.